Refund Policy
This page explains how we approach refunds and how to raise a request. We aim to be fair and prompt.
Last updated February 2026
Our approach
We want you to be satisfied with our services. Where a charge is made in error, a service is not delivered as described, or applicable law entitles you to a refund, we will put it right. Because services differ by market and operator, specific eligibility may vary and any service-specific terms presented at the point of subscription will also apply.
How to request a refund
Contact us through our contact form with the details of the charge — including the date, amount, mobile number or account used, and a short description of the issue. The more detail you provide, the faster we can review.
Timeframes
We aim to review refund requests promptly. Where a refund is approved, the time for funds to reach you depends on the original payment method and the provider involved. Carrier-billed and wallet transactions may follow the operator’s or provider’s own processing timelines.
Carrier-billed charges
For charges applied to your mobile account through direct carrier billing, refunds may be subject to your operator’s rules and processes. We will coordinate with the relevant operator or aggregator where appropriate to help resolve a valid request.
Exceptions
Refunds may not apply where a service has been fully delivered and used as described, where a request falls outside applicable time limits, or where a charge is the result of misuse. Nothing in this policy limits rights you may have under mandatory consumer-protection law.
Related
To stop future charges, see our Cancellation Policy. For how subscriptions and billing work, see Pricing & subscriptions.