Help & Frequently Asked Questions
Quick answers about how the platform, subscriptions, billing, and support work. Can’t find what you need? Our team is one message away.
What is WaveAI Pro?
WaveAI Pro is an AI-native value-added services (VAS) platform for the MENA region. Instead of licensing pooled, static catalogs, the platform generates unique, personalized content and delivers it across messaging channels, billed to mobile credit or other supported payment methods.
How does carrier billing work?
With direct carrier billing (DCB), the charge for a subscription is applied to your mobile account by your operator, so you can subscribe without a card or app. Availability depends on your operator and market.
How am I charged for a subscription?
Subscriptions are billed on the interval shown when you subscribe — for example daily, weekly, or monthly — and renew automatically until you cancel. Prices, taxes, and currency are presented at the point of subscription and may vary by market and operator.
How do I subscribe to a service?
You subscribe by following the opt-in steps for that service. Where consent is required, you confirm your opt-in before any charge is applied, in line with local rules such as double opt-in.
How do I cancel or unsubscribe?
You can cancel at any time — usually by replying with the stop keyword to a service message, through an account or service control, or by contacting our team. Cancelling stops future renewals.
Can I get a refund?
Where a charge was made in error, a service was not delivered as described, or applicable law entitles you to a refund, we will put it right. Contact us with the details of the charge and we will review your request.
Which channels can services be delivered on?
The platform supports a wide range of channels, including SMS, short code, WhatsApp, Telegram, USSD, IVR, missed-call, CRBT, email, hosted landing pages, and social. The channels available depend on the market and service.
Do I need to install an app?
No. Many services are delivered on channels you already use and can be billed to mobile credit, so no separate app or card is required.
Is my personal data safe?
We use technical and organisational measures to protect personal data, keep consent and subscription records where required, and only share data as needed to run the Service. See our Privacy Policy for details.
How do I contact support?
You can reach us through the contact form on our website. We aim to respond as quickly as we can during business hours.